{"xsrfToken":"05c7388cd9c17caa123225a237a0217ea53be011_lout","branding":{"id":"1","key":"csm","name":"Customer Service Management","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c30889a3-9287-4bf9-abba-ee62cf4128e3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTU4MzcxMy0zZDYyLTQzNWUtYWM1Yi0zMzIwN2RiMGRmMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMzMDg4OWEzLTkyODctNGJmOS1hYmJhLWVlNjJjZjQxMjhlMyI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDM1NDIsIm5iZiI6MTczNDgwMjk0Mn0.zpkw-7W4wa8DsvEVtyPhEaaR1Dvb_KMdRSvfzu29lPk&client=51583713-3d62-435e-ac5b-33207db0df1c&mode=fit","logoId":"c30889a3-9287-4bf9-abba-ee62cf4128e3","isLogoAvailable":true,"helpCenterTitle":"Lab2Fab Help Center","sharedPortalName":"Lab2Fab Customer Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Lab2Fab Help Center","sharedPortalName":"Lab2Fab Customer Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#18181c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f87c31f5-9b4f-4b5f-93c1-993a83a36d06/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTU4MzcxMy0zZDYyLTQzNWUtYWM1Yi0zMzIwN2RiMGRmMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY4N2MzMWY1LTliNGYtNGI1Zi05M2MxLTk5M2E4M2EzNmQwNiI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDM1NDIsIm5iZiI6MTczNDgwMjk0Mn0.f8rDGrYBMG71q07L_SZxEKVy2Ipg0gmo7JgfUlYBKoM&client=51583713-3d62-435e-ac5b-33207db0df1c&height=300&mode=fit","bannerMediaApiFileId":"f87c31f5-9b4f-4b5f-93c1-993a83a36d06","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"csm","projectId":15478,"serviceDeskId":1,"name":"Customer Service Management","description":"<p>Welcome! You can raise a request for Customer Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":13652,"iconUrl":"https://l2finc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13652","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13665,"iconUrl":"https://l2finc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13665","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":13657,"iconUrl":"https://l2finc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13657","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13661,"iconUrl":"https://l2finc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13661","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13651,"iconUrl":"https://l2finc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13651","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13655,"iconUrl":"https://l2finc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13655","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":13636,"iconUrl":"https://l2finc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13636","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13643,"iconUrl":"https://l2finc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13643","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ac2328f4-4f64-37e7-af36-f16986b1a48b","appLinkName":"System Confluence","appLinkUrl":"https://l2finc.atlassian.net/wiki","spaceKey":"CSM","spaceName":"Customer Service Management","spaceUrl":"https://l2finc.atlassian.net/wiki/spaces/CSM","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://l2finc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTU4MzcxMy0zZDYyLTQzNWUtYWM1Yi0zMzIwN2RiMGRmMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNTQ3OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MDQxNDIsIm5iZiI6MTczNDgwMjk0Mn0.GDnpl14l9OlhxA3XDISdfNxtabatFqge1_5YTmQuhrY","targetCollection":"upload-project-15478","endpointUrl":"https://api.media.atlassian.com","clientId":"51583713-3d62-435e-ac5b-33207db0df1c","tokenDurationInMins":20}},"reqCreate":{"id":6,"projectId":15478,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":13661,"iconUrl":"https://l2finc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13661","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/6","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/6","calendarParams":{"firstDay":0,"date":"2024-12-21T09:42:22-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ac2328f4-4f64-37e7-af36-f16986b1a48b","appLinkName":"System Confluence","appLinkUrl":"https://l2finc.atlassian.net/wiki","spaceKey":"CSM","spaceName":"Customer Service Management","spaceUrl":"https://l2finc.atlassian.net/wiki/spaces/CSM","isServer":false},"labels":[],"projectKey":"CSM","serviceDeskId":1,"kbLinkDomainURLs":["https://l2finc.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTU4MzcxMy0zZDYyLTQzNWUtYWM1Yi0zMzIwN2RiMGRmMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNTQ3OCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MDQxNDIsIm5iZiI6MTczNDgwMjk0Mn0.GDnpl14l9OlhxA3XDISdfNxtabatFqge1_5YTmQuhrY","targetCollection":"upload-project-15478","endpointUrl":"https://api.media.atlassian.com","clientId":"51583713-3d62-435e-ac5b-33207db0df1c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2023-11-01T20:16:47.590285Z","publish":{"jira":{"issueRequestTypeIds":[6],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[6],"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[6],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Bug triage","submit":{"lock":false,"pdf":false},"templateFormUuid":"cbd71779-7b84-40e8-83d3-ce1243cc8847"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Use this as an internal form to accurately capture and describe a software bug identified in a support request. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"5779212e-5c05-43b4-93d4-b36ad8435fc0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":26},"localId":"adbb8071-c1b4-4d84-8908-b223e86e4c3e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"6146c359-667d-48c2-9ec4-a859332318c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"40259ff7-ce31-473f-bc87-3b9fade96a97"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"24a2738e-d652-461e-81ce-9f8a4f6563d4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"faa027ee-c06b-4b93-8dc7-e0e23f6fb998"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"a14adbb3-48bb-44f2-96fc-97479ab3e0a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"b3e5ad35-44e4-4b70-82ce-a45c3448d1f4"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Status and Impact "}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Be sure to update the bug status when you transition the issue. "}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"b279fe90-82b6-403d-b9fc-339092175a0b"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"6fd453e6-877b-4f24-8ae8-5c26bb04766f"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"551f3364-c21e-487a-b527-180d05d0d9c4"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"0ad5da8f-84b5-4030-8167-dde1caa36650"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{},"content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Support Triage"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"e387fc25-a02b-4fc2-bf51-fa1587dbcfb0"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"97e8ae77-0bbd-489f-8c60-9d434279bd6c"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"87597dd6-0890-477c-8ac8-dd9b3dfe19ac"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"background":"#b3d4ff"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Engineering","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"bdbc2571-76d1-4e7b-b501-6a816a367987"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"5a139515-deab-449d-9123-c4e04d98c681"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"6f92700e-4694-4e03-af6b-6e7e0a9a6699"}}]}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"19":{"type":"cm","label":"Product","description":"In which browser(s) are you experiencing the problem","validation":{"rq":false},"jiraField":"components","questionKey":""},"9":{"type":"cs","label":"Can you recreate this bug?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"22":{"type":"rt","label":"Location","description":"","validation":{"rq":false},"jiraField":"customfield_11645","questionKey":""},"26":{"type":"um","label":"Request Participants","description":"","validation":{"rq":false},"jiraField":"customfield_11649","questionKey":""},"10":{"type":"cm","label":"Additional information requested ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"HAR file","other":false},{"id":"2","label":"Console logs","other":false},{"id":"3","label":"Support zip","other":false},{"id":"4","label":"Check AWS logs","other":false},{"id":"5","label":"Screenshots and recordings","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"21":{"type":"ts","label":"Customer","description":"","validation":{"rq":true},"jiraField":"customfield_11618","questionKey":""},"17":{"type":"pg","label":"Recommended workaround","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"us","label":"Reporter","description":"","validation":{"rq":false},"jiraField":"reporter","questionKey":""},"2":{"type":"pg","label":"Explain the issue in detail and the steps involved to recreate this problem","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"18":{"type":"tl","label":"Estimated timeframe","description":"What is the possible timeframe for development?","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"cs","label":"Impact","description":"How greatly does this bug affect the work of the user or their environment?","validation":{"rq":false},"jiraField":"customfield_11716","questionKey":""},"24":{"type":"te","label":"E-mail","description":"","validation":{"rq":false},"jiraField":"customfield_11642","questionKey":""},"16":{"type":"pg","label":"Engineering response","description":"What can you say about the bug? What is our plan for addressing it?","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cs","label":"Bug status","description":"What is the current status of the bug?","validation":{"rq":false},"choices":[{"id":"1","label":"Investigating ","other":false},{"id":"2","label":"Support: Viable workaround","other":false},{"id":"3","label":"Support: No workaround","other":false},{"id":"4","label":"Engineering: Added to backlog","other":false},{"id":"5","label":"Engineering: Blocked","other":false}],"questionKey":""},"1":{"type":"tl","label":"Brief summary of bug","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""}}},"uuid":"cbd71779-7b84-40e8-83d3-ce1243cc8847"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2023-11-01T20:16:47.590285Z","publish":{"jira":{"issueRequestTypeIds":[6],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[6],"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[6],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Bug triage","submit":{"lock":false,"pdf":false},"templateFormUuid":"cbd71779-7b84-40e8-83d3-ce1243cc8847"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Use this as an internal form to accurately capture and describe a software bug identified in a support request. "}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"5779212e-5c05-43b4-93d4-b36ad8435fc0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":26},"localId":"adbb8071-c1b4-4d84-8908-b223e86e4c3e"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"6146c359-667d-48c2-9ec4-a859332318c0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"40259ff7-ce31-473f-bc87-3b9fade96a97"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":22},"localId":"24a2738e-d652-461e-81ce-9f8a4f6563d4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"faa027ee-c06b-4b93-8dc7-e0e23f6fb998"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"a14adbb3-48bb-44f2-96fc-97479ab3e0a8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"b3e5ad35-44e4-4b70-82ce-a45c3448d1f4"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Status and Impact "}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Be sure to update the bug status when you transition the issue. "}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"b279fe90-82b6-403d-b9fc-339092175a0b"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"6fd453e6-877b-4f24-8ae8-5c26bb04766f"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"551f3364-c21e-487a-b527-180d05d0d9c4"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"0ad5da8f-84b5-4030-8167-dde1caa36650"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{},"content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Support Triage"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"e387fc25-a02b-4fc2-bf51-fa1587dbcfb0"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"97e8ae77-0bbd-489f-8c60-9d434279bd6c"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"87597dd6-0890-477c-8ac8-dd9b3dfe19ac"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"background":"#b3d4ff"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Engineering","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"bdbc2571-76d1-4e7b-b501-6a816a367987"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"5a139515-deab-449d-9123-c4e04d98c681"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"background":"#deebff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"6f92700e-4694-4e03-af6b-6e7e0a9a6699"}}]}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"19":{"type":"cm","label":"Product","description":"In which browser(s) are you experiencing the problem","validation":{"rq":false},"jiraField":"components","questionKey":""},"9":{"type":"cs","label":"Can you recreate this bug?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"22":{"type":"rt","label":"Location","description":"","validation":{"rq":false},"jiraField":"customfield_11645","questionKey":""},"26":{"type":"um","label":"Request Participants","description":"","validation":{"rq":false},"jiraField":"customfield_11649","questionKey":""},"10":{"type":"cm","label":"Additional information requested ","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"HAR file","other":false},{"id":"2","label":"Console logs","other":false},{"id":"3","label":"Support zip","other":false},{"id":"4","label":"Check AWS logs","other":false},{"id":"5","label":"Screenshots and recordings","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"21":{"type":"ts","label":"Customer","description":"","validation":{"rq":true},"jiraField":"customfield_11618","questionKey":""},"17":{"type":"pg","label":"Recommended workaround","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"us","label":"Reporter","description":"","validation":{"rq":false},"jiraField":"reporter","questionKey":""},"2":{"type":"pg","label":"Explain the issue in detail and the steps involved to recreate this problem","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"18":{"type":"tl","label":"Estimated timeframe","description":"What is the possible timeframe for development?","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"cs","label":"Impact","description":"How greatly does this bug affect the work of the user or their environment?","validation":{"rq":false},"jiraField":"customfield_11716","questionKey":""},"24":{"type":"te","label":"E-mail","description":"","validation":{"rq":false},"jiraField":"customfield_11642","questionKey":""},"16":{"type":"pg","label":"Engineering response","description":"What can you say about the bug? What is our plan for addressing it?","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cs","label":"Bug status","description":"What is the current status of the bug?","validation":{"rq":false},"choices":[{"id":"1","label":"Investigating ","other":false},{"id":"2","label":"Support: Viable workaround","other":false},{"id":"3","label":"Support: No workaround","other":false},{"id":"4","label":"Engineering: Added to backlog","other":false},{"id":"5","label":"Engineering: Blocked","other":false}],"questionKey":""},"1":{"type":"tl","label":"Brief summary of bug","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""}}},"uuid":"cbd71779-7b84-40e8-83d3-ce1243cc8847"},"linkedJiraFields":["customfield_11645","summary","components","customfield_11649","customfield_11618","customfield_11716","description","reporter","customfield_11642"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}